Apparently, going higher up the chain of command, because you can get nothing done using the resources available to you, is frowned on at my work. Doing this resulted in a 10min phone call where the general manager of my store essentially screamed at me for writing an email regarding the a) lack of customer service, b) lack of straight answers, and c) lack of true management at work. I tried to point out that, naturally, much of the situation at hand occurred before he was even put in the store as new GM, and that he also was part of the problem by failing to call me back or obviously speak with the other supervisors, but he cut me off and -- well, yelled at me that if I have a problem with him, I need to take it up with him.

I don't have a problem with you, dude. I have a problem with the shoddy way you're running your "multi-million dollar store," which is funny, because you don't have the payroll to support your employees, we're all getting paid for beans, and the store is being monitored by corporate because of poor sales? We're a Project Phoenix store. I have ears. I overhear these things. I'm not stupid, though you (and everyone else) might think otherwise.

I'm sorry, but when was literally yelling at your employees for using what resources they have available professional behavior? Questioning everything I'm saying [while one of the supervisors is in the room with you, also listening in] is not good business practice. I wasn't aware that I'd be interrogated, and not given a chance to put a word in edgewise. I was so surprised and taken aback by his nasty tone that I just sat there and said little to nothing. I had high hopes for this dude when I met him a couple of weeks ago, but they're now gone.

When I mentioned that I'd be out of town next week, he asked me if I'd put that in writing. When I told him that I'd filled out a request sheet on APRIL 6TH, over a month ago, he kind of huffed and went, "Well I don't see one." Yes. I know. The office was in a shambles back then, and it still is now, but I showed it to both supervisors and the one other day I requested was granted. Both supes know about it. Sorry, dude, I'm not cancelling my trip because you doubt the authenticity of my statements. I offered to give him the conformation number to my tickets, even.

I suppose I've been lucky in my jobs prior to working here, and maybe I have been, but I have never experienced this sort of management fail before. If there was a problem, my manager would speak to me directly and in a timely fashion. That's the only real beef I have here. If someone would have called me back and explained to me why I was taken off the schedule for three weeks, sometime during that three weeks -- or even if I hadn't been endlessly relegated to phone tag and leaving messages -- that'd have been fine. But I did all I could, and now I get chewed out over it? Fuck that.

I really just don't feel like I get paid enough, or have committed a transgression major enough, to be faced with this sort of treatment. I'm going to be looking for another job when I get back from New York.